{"id":2165,"date":"2020-05-19T09:13:43","date_gmt":"2020-05-19T09:13:43","guid":{"rendered":"https:\/\/escalavertical.pt\/?page_id=2165"},"modified":"2020-05-19T09:43:02","modified_gmt":"2020-05-19T09:43:02","slug":"consumer-dispute-resolution","status":"publish","type":"page","link":"https:\/\/escalavertical.pt\/en\/consumer-dispute-resolution\/","title":{"rendered":"Consumer Dispute Resolution"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column][vc_empty_space height=&#8221;70px&#8221;]\n\n    <div class=\"content-entry-image vc_custom_1538047892425 \"  ><\/div>\n\n\t[vc_empty_space height=&#8221;70px&#8221;][vc_column_text]\r\n\r\nThe European Union has created a website to support consumers to submit their complaints about any dispute in which they are involved. In this context we provide all the information so that you can exercise your right of complaint with an official entity, third and impartial to the process, (&#8220;dispute resolution entity&#8221;) that will help you to resolve the dispute in question.\r\n\r\nSo, if you were dissatisfied with the purchase of a good or service, or with the solution we presented to resolve the situation, you can access this official website https:\/\/webgate.ec.europa.eu\/odr\/main\/?event = main.home.show and expose your dispute.\r\n\r\nWhat is alternative dispute resolution?\r\n\r\nAlternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in the Courts.\r\n\r\nAs a general rule, the procedure is as follows: the client asks an impartial third party to act as an intermediary between you and the trader who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.\r\n\r\nYou may know the concept of alternative dispute resolution by another name: \u2018mediation\u2019, \u2018conciliation\u2019, \u2018arbitration\u2019 or \u2018competent committee in the context of consumer disputes\u2019.\r\n\r\nAlternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.\r\n\r\nIn the event of a consumer dispute, the consumer may have recourse to the following alternative dispute resolution entities:\r\n\r\nCNIACC &#8211; National Center for Consumer Conflict Information and Arbitration\r\n\r\nhttps:\/\/www.cniacc.pt\/en\/\r\n\r\nCACCL &#8211; Lisbon Arbitration Center for Consumer Conflicts\r\n\r\nhttp:\/\/www.centroarbitragemlisboa.pt\/\r\n\r\nCACCVA &#8211; Vale do Ave Consumer Conflict Arbitration Center \/ Arbitral Tribunal\r\n\r\ntriave.pt\r\n\r\nCICAP &#8211; Porto Consumer and Arbitration Information Center (Consumer Arbitral Tribunal)\r\n\r\ncicap.pt\r\n\r\nCIMAAL &#8211; Algarve Consumer Information, Mediation and Arbitration Center\r\n\r\nhttp:\/\/www.ciab.pt\/pt\/\r\n\r\nCIAB &#8211; Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)\r\n\r\nhttp:\/\/www.ciab.pt\/pt\/\r\n\r\nCIMPAS &#8211; Insurance Information, Mediation and Ombudsman Center\r\n\r\nhttps:\/\/www.cimpas.pt\/\r\n\r\nAccording to Law No. 144\/2015 for dispute resolution see:\r\n\r\nCNIACC &#8211; Telephone: 21 384 7484\r\n\r\nE-mail: cniacc@fd.unl.pt Website: https:\/\/www.cniacc.pt\/pt\/\r\n\r\n[\/vc_column_text][vc_empty_space][vc_column_text]<a href=\"\/en\/privacy-policy\/\">Privacy Policy<\/a> | <a href=\"\/en\/cookie-policy\/\">Cookie Policy<\/a> | <a href=\"\/en\/consumer-dispute-resolution\/\">Dispute Resolution<\/a> | <a href=\"https:\/\/www.livroreclamacoes.pt\/inicio\">Complaint Book<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space height=&#8221;70px&#8221;][vc_empty_space height=&#8221;70px&#8221;][vc_column_text] The European Union has created a website to support consumers to submit their complaints about any dispute in which they are involved. In this context we provide all the information so that you can exercise your right of complaint with an official entity, third and impartial to the process, (&#8220;dispute resolution entity&#8221;) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-2165","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/escalavertical.pt\/en\/wp-json\/wp\/v2\/pages\/2165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/escalavertical.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/escalavertical.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/escalavertical.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/escalavertical.pt\/en\/wp-json\/wp\/v2\/comments?post=2165"}],"version-history":[{"count":29,"href":"https:\/\/escalavertical.pt\/en\/wp-json\/wp\/v2\/pages\/2165\/revisions"}],"predecessor-version":[{"id":2195,"href":"https:\/\/escalavertical.pt\/en\/wp-json\/wp\/v2\/pages\/2165\/revisions\/2195"}],"wp:attachment":[{"href":"https:\/\/escalavertical.pt\/en\/wp-json\/wp\/v2\/media?parent=2165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}